Frequently Asked Questions

Expert support for your UGREEN NAS and storage solutions.

What is the standard shipping timeframe for UGREEN NAS orders?

Orders are typically processed within 1-2 business days. Standard shipping within the US usually takes 3-7 business days depending on your location.

Do UGREEN NAS devices come with pre-installed hard drives?

Most of our NAS models are sold as 'diskless' units to allow users to choose their preferred capacity. Please check the specific product listing to see if a bundle including drives is available.

What is your return policy for electronic hardware?

We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the product in its original packaging for a full refund.

Does my UGREEN NAS come with a manufacturer warranty?

Yes, all UGREEN NAS devices include a 2-year limited hardware warranty covering manufacturing defects and hardware failures under normal use.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay.

How do I receive technical support for UGOS (UGREEN Operating System)?

You can access our online help center for tutorials or contact our technical support team via email or live chat for troubleshooting and software assistance.