Returns & Exchanges

At UGREEN NAS US, we stand behind the quality of our storage solutions and offer a 30-day money-back guarantee to ensure your total satisfaction. If you are not completely satisfied with your purchase, you can return your device in its original packaging for a full refund or exchange.

1

Initiate Your Request

Contact our support team at [email protected] with your order number and the reason for the return to receive a Return Merchandise Authorization (RMA) number.

2

Prepare the Package

Safely pack your UGREEN NAS device, including all original cables, accessories, and manuals, ensuring the RMA number is clearly marked on the outside of the box.

3

Ship the Item

Send your package to our designated US service center using a trackable shipping service to ensure safe delivery and processing.

4

Receive Refund or Exchange

Once our technicians inspect the returned unit, we will process your refund to the original payment method or ship your replacement device within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing